⚠️ Please note: When toggled on, Availability Sync will function at all times of the day, including after any Working Hours set in Aircall. Users are able to turn availability sync on or off at any time. If a user wishes to not sync availability at all, they can toggle it off at the top of the page. □ Availability Sync prevents Aircall and Microsoft Teams from ringing at the same time, so users can spend more time talking to customers and prospects without interruptions or missed calls. If a user takes a call with Aircall, they can choose if that automatically sets them as Busy in Microsoft Teams. Should a user need to set themselves to Away in Microsoft Teams, they can choose if that automatically sets them as Unavailable on Aircall. Once installed, users will be able to map their Microsoft Teams availability with their Aircall availability. □ Placing a call from Microsoft Teams allows users to spend more time in the platform they use most for collaboration and communication, while streamlining their outbound call workflow. Results will display external contacts, and will not show internal Teammates using Microsoft Teams.īy clicking “Add new” in the Aircall contacts section, and entering in the information manually, users are able to add contacts to Aircall directly in MS Teams.Īfter searching for a contact, users are able to click on the phone icon to place a call to the contact in Aircall. Please note that users must type at least three letters or four numbers in the search bar for results to populate. Users can search for Contacts by entering a name or number into the search bar. □ With the Aircall Contacts tab, users will be able to keep a list of both internal and external contacts in Microsoft Teams for simpler contact management.
0 Comments
Leave a Reply. |